How we work, part 1

One of the most rewarding parts of our business is the opportunity for partnerships in completing projects.  For example,  we’ve often partnered with our largest dealer client to bring material to their yard for dismantling.  Another common partnership is when we have derailments or depreciated inventory opportunities to partner with a salvage crew we’re fond of.

By partnering together we can simply do so much more in terms of service offerings and also find new ways to provide value to our existing clients.  Working together gives us insight into the unique challenges of our clients as well,  helping us to better serve them, too.  Perhaps most importantly,  it allows us yet another way to demonstrate how a client can expect to trust us.  When we partner with companies we trust, it’s typically a straight up split of the projects profits.  We’re not interested in sub-contracting out work if we can a suitable partner instead.

Like all of our guiding principles,  this preference for partnerships may cost us a few dollars on each project – but it’s better for us and our clients.


Deep Relationships

My late father Butzie worked in this industry for most of his professional life.  His job was simply to open new accounts and he was pretty good at it.  In those days,  it really only took a smile and some elbow grease to get the job done.

One particular potential client, however, would not have any of it.  He had been burned by the company my father worked for before and wanted nothing to do with them ever again.  So my father decided on a different strategy.

Once a month, every month,  he’d stop by and receive the same tongue lashing as last time, but now,  every time he came armed with a camera and asked if he could take a picture with the client or the client’s secretary.  This went on for months before, finally ,  the client realized that my father would come back to the end of time, once a month, just to take a picture with them.  He relented,  telling Butzie, “Alright already, let’s do business.  Just no more [expletive] pictures!”

This is a relationship based business.  Our primary way of reaching, acquiring, and maintaining customer relationships is the old-fashioned way: on the phone or in person, and email if the first two aren’t feasible that day.  We know the importance and value there is to be found in those deep relationships, where you know we will be there for you.


Testimonial
“ Mickey is the best!  We trust him with everything we do here because he never fails to tell us what's going on.  Good, bad, up, down or sideways, Gateway RR brokers for us. ”
— Dan Becker